Application Management
It is critical to ensure that ongoing and timely support for Prosys Developers guarantees its high availability, high performance and high service levels, at the companies.
Prosys Developers application management services are designed to offer company the freedom and cost-efficiencies of reliably outsourcing the maintenance and enhancement of Prosys Developers solutions. Aimed at maximizing the functionality of Finacle, these services ensure that the company's solutions evolve as its business does. The application management services ensure that Prosys Developers solutions are managed and operated on a 24X7 basis, in a highly available and secure environment to transact business efficiently. Services are also provided for customization management.
The application management services are premised on the ITIL frameworks approach and leverage the Prosys Developers Knowledge Management repository. The services are delivered in accordance with a structured maintenance plan that identifies and removes potential threats to the overall system stability. There is strong emphasis on performance measurement and change management. The services are bound by clearly defined mutually agreed service levels and adhere to CMMI level-5 processes.
After production deployment, an application needs to be managed and maintained on an on-going basis. Application management involves stabilizing, sustaining and growing an application on a sustainable basis that meets the growing needs of the end users. Applications, that are unstable or are divergent from the needs of business users, can have a huge impact on business and on IT.
It is, therefore, critical that business applications are managed proactively by a team that is dedicated to the purpose of managing and growing the application.
Prosys Developers provides a wide range of services required to manage a portfolio of business applications on a sustainable basis and in a cost-effective manner. We can set up a program for holistically managing an application and provide the following set of services:
The following are a few of the major market drivers / key trends:
- Differentiating customer experience
- Performance driven corporate culture
- Business and IT synergy
- Knowledge retention and growth
- Ability to take decision on the fly
- Operational excellence
- Regulatory compliance